Do you have any questions?
Do not hesitate to contact us, our sales department is at your disposal!
We will answer you as soon as possible.
Frequently asked questions:
# 1. Is your site safe? Can I order safely?
This site is 100% safe. And to be honest, we could even say that it is 300%. Here's why :
First of all, the site you visit is on an HTTPS server.
Most sites only secure their "shopping cart" and everything related to the payment of orders. On FitOrFat, ALL PAGES are secure and can not be hacked or can not be the target of malware.
Then, we took the services of the leader of the MONDIAL website protection (McAfee) which watches every second on all data that pass through this site.
And finally, regarding the payment, we use Stripe/Paypal and other methods, which are the reference in terms of security of transactions on the Internet.
In summary, strolling and ordering on FitOrFat is 100% safe and secure.
So you can stroll here and there in this colorful shop with peace of mind!
# 2. What are the shipping rates?
We are happy to announce that shipping is completely FREE for all products above $0.01.
Our special gift to you!
# 3. Which countries do you deliver to?
We deliver World-Wide. Particularly within the United States, delivery is fast and straightforward.
# 4. I only received part of my order. How come?
It's normal. Your items come from different places and to avoid you waiting too much, we prefer to deliver your order as soon as one or more items are ready.
You will receive your order in several parcels (which allows you to continue the joy of discovering a new package in your mailbox over several days)
# 5. I have ordered for over 15 days and have not received anything yet.
Yes, it's normal. The delivery time is between 2 and 3 weeks.
It's much closer to 2 than 3 but sometimes it's a little longer.
In any case, if you have not received your item within 60 days then we will refund you and keep the item when you receive it.